Wouldn’t it be great if you could avoid that bright red, blinking “Message Waiting” light when you start work every morning? You really can’t afford to waste the time of listening to each of those messages, but you do need to know who called and why.  With CarbonCopy™ voicemail transcription from Phonewire, every one of your new voice messages are immediatley converted into text, in real-time, and sent to your e-mail address or Blackberry so you can read each message quickly and easily… saving about 75% of the time, as everyone reads much faster than anyone could ever talk, especially when you eliminate all the “uh” and “um”s typical of those usually long-winded voicemail recordings!

But who uses it?  Although most of our customers are using us to convert their personal voicemail into text, we have others who have found unique applications for this service in their organization.  For example, one of our customers uses this service for Human Resources job screening.  You can advertise one toll-free number for all applicants to call and leave their information, then your HR department simply scans through the voicemail messages just like a text find, searching for key phrases to help narrow the focus of candidates who fit best for that specific job opening!

Another example, if you have a Lost and Found department, the service saves enormous time every day allowing you to search for particular items by name, finding the few related calls out of your entire archive of voicemail messages converted into text e-mail.  No more writing information down while juggling through lengthy voicemail recordings… you can quickly scan read every message and ignore all the typical conversation common courtesies that tend to make voicemail messages much longer than what they really need to be!

In this day and age of corporate compliance, many companies need an anonymous ethics hotline available for employees to report suspicious activity or violations of corporate policy while remaining as anonymous as possible to avoid fear of repercussion for their good efforts.  Because our voicemail types out the voice message, your supervisors will never know who left the voice message because they never hear the person’s voice!  They simply read the message in their e-mail inbox, which contains every detailed word describing the employee’s suspicions, without revealing which employee sent in the tip.

For more information, or to take a “test drive” of the service and find out how it works with your own voice, click here to go to our Cc: Voicemail description.  Then, give us a call and ask how it can work for you!

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An “answering service” is different from voice mail, call forwarding, or an answering machine.

Many “answering services” are real humans that are contracted out to answer incoming calls on behalf of a business. Sometimes, small businesses don’t have the staff or budget to hire staff just to answer phones. Therefore, they hire an answering service with real people covering the phones 24 hours a day, 7 days a week. These people will redirect the calls more intelligently and interactively than just an answering machine or expensive automated system.

Yes, you indeed can use an answering machine but the fact is that people really do not like to talk to machines. If your customers are unable to reach a human voice easily, they will go somewhere else – it’s a lost business opportunity.  Think about when you call a business, don’t you expect someone to be there you can talk to?  (Don’t you often press zero repeatedly until you do?) continue

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When your callers are placed on hold, what do they hear? Are you frustrating or confusing callers with silence? 94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.

Unfortunately, integrating a music-on-hold solution to Non-KSU (or “KSU-less”) phone systems which do not have a central connection cabinet is often impossible — until now!  Any brand or model two-line, three-line, or four-line telephone can now place callers on hold with custom music with voice-over messages, thanks to the Intellitouch On Hold Plus OHP-6500.

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For those who don’t know, the Internet is becoming more collaborative than simply an e-mail address or static web site.  Two of the hottest emerging web technologies are allowing web sites to be more dynamic by the inclusion of visitors in shaping the content and discussion.  But many people don’t fully understand the differences between the two web hosting technologies and how each fits a particular need.  In this article, I will attempt to discuss the strengths and weaknesses of each solution as well as include my recommendations for the best choice for the greatest flexibility. continue

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Beginning on September 2, Phonewire will proudly be the first organization to sponsor all podcasts from the increasingly popular and growing radio station here in St. Louis: 97.1 FM TALK.  We believe that our cutting-edge services fit well with their “Younger. Smarter. Better” audience.  Special thanks to our customers who refer friends and family, and 97.1 FM TALK with hope for a successful campaign!

kftk-podcastglover-phonewire

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Why invest in an expensive PBX phone system when everything you need can be found in phones that simply plug right into your existing telephone jacks?

Most business telephone systems require all the phones in an office to be connected, individually, to a central control box or key service unit (KSU). The disadvantage is that the KSU and unique wiring require professional installation and programming, raising the cost and complexity of the system.

But, “non-KSU” phone systems do not require a central cabinet. Instead, each phone contains the circuitry necessary for features such as conferencing, intercom, and transfer. Installation is as easy as plugging in the phones. continue

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Long ago when our company was first created in August of 1998, we had a vision of building an online community that was not only filled with valuable communication services but also contained articles and ideas on how to improve communications through changes in behavior, strategy, and technology.

On this very date in 2008 of our 10-year anniversary, we have launched this new website to allow us to integrate our products and services with the reviews and recommendations we’ve been waiting so long to share. With this upgrade, we now have the interface to deliver this information in an organized way that begs for your own comments to build and add to the community discussion!

Special note to all of our customers: you may want to start visiting Phonewire.com more often as this redesigned website will be introducing several new products and services before the end of the year! In addition, we’ll also be writing the occasional article with tips and tricks that we hope you find helpful.

Thanks for being a Phonewire customer, we couldn’t have got this far without you! Come back soon… more announcements are on the way.

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